JOB OF THE DAY: Client Experience Team Manager at Heller Jewelers
Heller Jewelers is actively searching for a client experience team manager to join its team in San Ramon, California.
The successful candidate will welcome clients, ensure a warm and professional in-store experience.
The full details and job description are below:
Company Description
Heller Jewelers is a multigenerational, family-owned fine jewelry and timepiece retailer that has served the San Francisco Bay Area for 30 years. The showroom is located at City Center Bishop Ranch in San Ramon, CA, offering a curated collection of unique pieces. Clients can shop one-of-a-kind designs or collaborate with trained gemologists to create custom jewelry. The team focuses on personalized service, quality craftsmanship, and long-term client relationships, making it a trusted destination for special occasions and everyday luxury.
Role Description
The Client Experience Team Member is a full-time, on-site role based in our San Ramon, CA showroom. This team member welcomes clients, ensures a warm and professional in-store experience, and assists with inquiries about fine jewelry and timepieces. Daily responsibilities include guiding clients through collections, coordinating custom design appointments with gemologists, managing client communications, and supporting sales team activities such as preparing merchandise, handling basic transactions, and maintaining showroom presentation. The role also involves resolving client concerns, following up after visits or purchases, and contributing to a positive, collaborative team environment.
Qualifications
- Strong interpersonal skills and the ability to build rapport with diverse clients.
- Clear, professional communication skills, both verbal and written.
- Experience in customer service and customer experience in retail or hospitality settings.
- Focus on customer satisfaction, with a proactive approach to resolving issues.
- High level of professionalism, reliability, and attention to detail.
- Comfort working in an on-site, client-facing environment and collaborating with a team.
- Interest in fine jewelry and timepieces; prior luxury retail experience is a plus.
- Ability to work full-time, including weekends and holidays as needed.
- Basic computer skills for scheduling, point-of-sale, and client follow-up tasks.
Compensation: $24–$30/hour DOE
